I am such a strong believer that people want to do a good- if not great- job at work. I have never heard of anyone waking up and saying, ” I think I am going to go be a screw-up at work today.” People want to succeed. So if this is the case then why do so many companies feel that they do not have a good, talented workforce? They ask where can they find people that can get the job done…maybe the question should be, “what can we do to empower our current workforce to be successful?”
There are a lot of answers to this question including setting realistic goals and making sure they have proper equipment and tools to get the job done. In my eyes though, the most frequently overlooked way is to make sure that the employees are trained. Manager’s favorite lines to this are, “they can learn on the job” or “they have experience so they should know what to do”. Both of these are true- but they are not enough. It is imperative that a company is SURE the employee is trained. This is too important to leave to chance.
A manager I was having this discussion with really believes that training is spoon feeding the employee and that they should take it upon themselves if they feel they are lacking a skill or knowledge in an area. Okay, fair enough, as long as you are fine with the idea that the employee may or may not know what skill or knowledge is lacking. Proactive training is not such a crazy idea as long as the employee AND the employer are active in the process and get to enjoy the fruits of the labor.