Walk in my shoes….how often do we wish our boss, our spouse, or children, heck even the cashier at the grocery store would just for a moment really understand where we are coming from. No one truly understands what we go through each and every day just to get our daily tasks accomplished. Wouldn’t it be great if they could, for even a day, be able to take a walk in our shoes? That way, they would truly understand things from our perspective.
Well, guess what, just as we say that about the people in our lives, you better believe that there are people in ours wishing the same thing about us. Guaranteed, our employees do not believe that we know what they go through every day to get their job done. So…the big question is, do we? I am not so sure. Of course, we think we do. And at one time, maybe we actually did their job so we think our insight is plenty but I would like to caution you on this. Why? Because things evolve and change at a constant pace, nothing stays the same. So, what can we do to get a true picture?
I can already hear the moaning and groaning but here it goes. Walk in their shoes! Here is my challenge to you…for at least 4 hours, do someone’s job. Choose a position you are comfortable with and think that you know what that employee actually does on a daily basis (of course, you could really up the ante and select a job about which you know precious little). Let that person know several days in advance that you will be coming to “be them” for a few hours and that you would like them to prepare to show you a typical day. Stress that you want this to be a learning experience and because you value what they do you would like them to be a partner with you on this exciting challenge.
Then get out there and do your best! Enjoy the adventure and keep an open mind. At the very least, you find you were right and you do know what goes on in their world at work. Chances are, however, that you will learn something new. This knowledge is powerful! It will give you a greater appreciation for the work your employees do, will allow you first hand experience upon which to base process improvement initiatives and will allow your employees to see that you are on their side. Louder than any words you speak, this action will instill upon them that you value their time and their efforts and will strengthen the relationship you have with your staff. If you think you don’t have 4 hours to “waste”, reconsider the return on investment that this experience proposes. You stand to gain far more than money can buy. So while it may not show up on any balance sheet, the asset you are protecting is the most valuable one any company has- investment in your people is always, always worth its weight in gold.